Browse the FAQs below — you’ll likely find what you need here. If not, get in touch and we will help.
Please visit our Handbook Features page to view more about what each handbook kit contains.
All printed kits are dispatched within 2 business days of you ordering. They are sent via Australia Post Parcel Post. Please allow up to 7-10 business days for delivery, depending on your location.
Via Website
We accept PayPal and major credit cards via our secure checkout.
Via Seminars/Talks
If you’re purchasing at one of our events, you can pay by cash on the day. Just let us know your email address at the time of purchase — we’ll manually create your account after the event and send you access to your Customer Resources Portal, where your video guides and downloadable resources will be waiting.
If you’d prefer to get set up on the spot, devices are available on location to complete your purchase through the website directly.
Please read our Refunds and Returns Policy for full details.
Printed Handbook Kits
Upon sending a printed kit, they are non-refundable if you change your mind. Please see our Shipping page regarding pricing, delivery timeframes, lost or damaged parcels.
Kit Customisation / Personal Assistance
We may be able refund orders placed for our Kit Customisation and Personal Assistance services, depending on where the work is at. Refunds in full or in part are at the discretion of Handbook of Your Life.
eGift Cards
We do not offer refunds on eGift Cards given once the order is finalised, the code is sent immediately to the nominated email recipient.
Yes, your information is secure. We do not store any payment data (that is managed by Paypal) and an SSL is used on the site (please see the padlock to the left of the address bar via your browser). Please view our Terms of Service and Privacy Policy for more information about how we keep your data secure.
Our End-of-Life Planning Handbooks are absolutely not a Will or Will Kit. Our Handbooks do work in perfect harmony with your existing Will and your other legal documents however. Please view our “Beyond Your Will” page for more information.
Set aside a few hours initially to determine the information you can fill out immediately and information and documents you still need to get. Small amounts of time across a week should see the bulk of the handbook completed.
Yes. Your handbook can be expanded with additional information pages at any time via the Customer Resources Portal. To make updates easier, consider completing sections in pencil so details can be revised as circumstances change.
Keep your completed handbook somewhere a trusted person can access it. For best security, store the companion document in a separate location — and make sure your trusted person knows where both are kept.
It’s a personal affairs document your loved one created before they died. It holds the information only they knew – the details that help you manage things in the days, weeks and months ahead.
The codes form part of the 2DocLock™ Security System — a security feature the handbook owner may have chosen to use. If they did, you’ll also have been given, or told the location of, some additional documents that work alongside the handbook. The video guide covers all of this clearly.
This may be the first time you’ve seen the handbook. Or you may have gone through it with the owner some time ago and it’s all a bit fuzzy now. Either way, you’re not alone.
Use the “Request Access Here” form to receive our video guides. They walk you through the handbook and the security documents (if they apply). We’ll show you how to find what you need without having to guess.
Each handbook covers everything a person might need to document. If a section is blank, it usually means it wasn’t relevant to your loved one’s circumstances, so nothing needed to be written there.
Yes. You can share the page link and password with immediate family members who are helping with arrangements.
The videos are designed for the person nominated in the handbook or the person acting as executor, so please keep that in mind. Without the handbook and security documents, the videos won’t make much sense to others.
The email should arrive within a few minutes. If you don’t see it, check Junk or Spam.
Email providers can occasionally delay messages also. If it’s still missing after 15 minutes, please use the form again or reach out via our main contact page.
When the handbook owner purchased their handbook, we gifted them unlimited support for the person they nominated to use it in their absence. That support is now yours. It’s free and it lasts for as long as you need it.
No. We don’t provide legal or financial advice. Our role is to help you understand the handbook and the 2DocLock™ Security System.
If the handbook contains legal or financial details from the owner, we can help you find the relevant pages. For advice beyond that, you’ll need to speak with qualified professionals.
That’s more common than you think. Families aren’t one-size-fits-all. All Handbook of Your Life kits are modular, so you can add Child or Care Recipient Add-Ons where needed. If you’re unsure which handbook is the right starting point – or your situation feels more complex – get in touch and we’ll help you choose or tailor a setup that reflects your real life.
Choose Your Handbook
All handbook kits come professional printed, bound and ready to use – no setup required.
Choose the kit that fits your stage in life or current circumstances.
Free shipping on all orders over $79.00
For individuals who want their affairs organised so their loved ones are prepared if something happens.
$119.95
For partners who want to protect each other and make sure nothing falls through the cracks if the worst happens.
$149.95
For families who want both parents’ information documented and their children’s care covered — all in one place.
$179.95
For solo parents carrying full responsibility. so the people who love your children know exactly what to do.
$159.95
For those managing someone else’s care, so that everything is documented, ready to hand over.
$139.95
For anyone wanting to be prepared for illness or incapacity, so life keeps running smoothly while you focus on recovery.
$159.95
For business owners who want operations, access and continuity documented, so the business doesn’t stop if you do.
COMING SOON!
Give the gift of peace of mind — let them choose the handbook that’s right for them.
From $10.00
