We invite you to browse our Frequently Asked Questions before contacting us as you may get the answer you need much quicker and easier.
If you are unable to find the answer you’re are looking for, please don’t hesitate to get in touch >>
Please visit our Handbook Features page to view more about what each handbook kit contains.
All printed kits are dispatched within 2 business days of you ordering. They are sent via Australia Post Parcel Post. Please allow up to 7-10 business days for delivery, depending on your location.
Via Website
Currently we are offering Paypal. With this option you can use your Paypal account to make payment, or a credit card. Direct deposit of funds into our bank is also available or cash on pick-up if this has been previously arranged.
Via Seminars/Talks
We will have our On-the-Go device with us to accept payments when on location. Cash will also be accepted. Customers are also welcome to place an order through the website via laptop provided when on location also.
Please read our Refunds and Returns Policy for full details.
Printed Handbook Kits
Upon sending a printed kit, they are non-refundable if you change your mind. Please see our Shipping page regarding pricing, delivery timeframes, lost or damaged parcels.
Kit Customisation / Personal Assistance
We may be able refund orders placed for our Kit Customisation and Personal Assistance services, depending on where the work is at. Refunds in full or in part are at the discretion of Handbook of Your Life.
eGift Cards
We do not offer refunds on eGift Cards given once the order is finalised, the code is sent immediately to the nominated email recipient.
Yes, your information is secure. We do not store any payment data (that is managed by Paypal) and an SSL is used on the site (please see the padlock to the left of the address bar via your browser). Please view our Terms of Service and Privacy Policy for more information about how we keep your data secure.
If you are having issues modifying your Handbook in MS Word (Downloadable Kit), we offer a number of solutions:
Our End-of-Life Planning Handbooks are absolutely not a Will or Will Kit. Our Handbooks do work in perfect harmony with your existing Will and your other legal documents however. Please view our “Beyond Your Will” page for more information.
Set aside a few hours initially to determine the information you can fill out immediately and information and documents you still need to get. Small amounts of time across a week should see the bulk of the handbook completed.
Yes. Your handbook can be expanded with additional information pages (provided) at anytime. You might also like to consider filling in your handbook with a pencil so that should providers and other information change, you can more easily remove previous details and enter in the new information.
Keep the handbook where a trusted person knows to access it. For best security utilise the Security Manager and store it in a separate location. Ensure to let the trusted person know its location also.
It’s a personal affairs document your loved one created before they died. It holds the information only they knew – the details that help you manage things in the days, weeks and months ahead.
The codes in the right-hand columns form part of the 2DocLock™ Security System. They are used to keep the more sensitive details private.
These codes are only relevant if the handbook owner chose to use the security system. If they did, you will also have been given (or told the location of) the extra security documents: the Security Manager and possibly the ICS List.
If the handbook owner used 2DocLock™, we’ve created a video that explains how it all works. To access the video, please complete the form on this page and we’ll send the private link.
This may be the first time you’ve seen the handbook. Or you may have gone through it with the owner some time ago and it’s all a bit fuzzy now. Either way, you’re not alone.
Use the “Request Access Here” form to receive our video guides. They walk you through the handbook and the security documents (if they apply). We’ll show you how to find what you need without having to guess.
Each handbook covers everything a person might need to document. If a section is blank, it usually means it wasn’t relevant to your loved one’s circumstances, so nothing needed to be written there.
Yes. You can share the page link and password with immediate family members who are helping with arrangements.
The videos are designed for the person nominated in the handbook or the person acting as executor, so please keep that in mind. Without the handbook and security documents, the videos won’t make much sense to others.
The email should arrive within a few minutes. If you don’t see it, check Junk or Spam.
Email providers can occasionally delay messages also. If it’s still missing after 15 minutes, please use the form again or reach out via our main contact page.
When the handbook owner purchased their handbook, we gifted them unlimited support for the person they nominated to use it in their absence. That support is now yours. It’s free and it lasts for as long as you need it.
No. We don’t provide legal or financial advice. Our role is to help you understand the handbook and the 2DocLock™ Security System.
If the handbook contains legal or financial details from the owner, we can help you find the relevant pages. For advice beyond that, you’ll need to speak with qualified professionals.
That’s more common than you think. Families aren’t one-size-fits-all. All Handbook of Your Life kits are modular, so you can add Child or Care Recipient Add-Ons where needed. If you’re unsure which handbook is the right starting point – or your situation feels more complex – get in touch and we’ll help you choose or tailor a setup that reflects your real life.
Handbook of Your Life – Complete Planning Handbooks Range
All handbook kits come professional printed, bound and ready to use – no setup required.
Choose the kit that fits your stage in life or current circumstances.
