I invite you to browse our Frequently Asked Questions before contacting us as you may get the answer you need much quicker and easier.
If you are unable to find the answer you’re are looking for, please don’t hesitate to get in touch >>
Please visit our Handbook Features page to view more about what each handbook kit contains.
All printed kits are dispatched within 2 business days of you ordering. They are sent via Australia Post Parcel Post. Please allow up to 7-10 business days for delivery, depending on your location.
Via Website
Currently we are offering Paypal. With this option you can use your Paypal account to make payment, or a credit card. Direct deposit of funds into our bank is also available or cash on pick-up if this has been previously arranged.
Via Seminars/Talks
We will have our On-the-Go device with us to accept payments when on location. Cash will also be accepted. Customers are also welcome to place an order through the website via laptop provided when on location also.
Please read our Refunds and Returns Policy for full details.
Printed Handbook Kits
Upon sending a printed kit, they are non-refundable if you change your mind. Please see our Shipping page regarding pricing, delivery timeframes, lost or damaged parcels.
Kit Customisation / Personal Assistance
We may be able refund orders placed for our Kit Customisation and Personal Assistance services, depending on where the work is at. Refunds in full or in part are at the discretion of Handbook of Your Life.
eGift Cards
We do not offer refunds on eGift Cards given once the order is finalised, the code is sent immediately to the nominated email recipient.
Yes, your information is secure. We do not store any payment data (that is managed by Paypal) and an SSL is used on the site (please see the padlock to the left of the address bar via your browser). Please view our Terms of Service and Privacy Policy for more information about how we keep your data secure.
If you are having issues modifying your Handbook in MS Word (Downloadable Kit), we offer a number of solutions:
Our End-of-Life Planning Handbooks are absolutely not a Will or Will Kit. Our Handbooks do work in perfect harmony with your existing Will and your other legal documents however. Please view our “Beyond Your Will” page for more information.
Set aside a few hours initially to determine the information you can fill out immediately and information and documents you still need to get. Small amounts of time across a week should see the bulk of the handbook completed.
Yes. Your handbook can be expanded with additional information pages (provided) at anytime. You might also like to consider filling in your handbook with a pencil so that should providers and other information change, you can more easily remove previous details and enter in the new information.
Keep the handbook where a trusted person knows to access it. For best security utilise the Security Manager and store it in a separate location. Ensure to let the trusted person know its location also.
End-of-Life Planning Handbooks Range
There is a custom-designed Handbook Kit for every stage in life – Singles, Couples, Couples with Children, Single Parents, Carers, Health Event and Business. Find the right one for you!
